Information We Collect

We gather different types of data depending on how you use our services. Some information comes directly from you, while other data gets collected automatically through your interactions with our platform.

Data You Provide Directly

When you sign up for our services or reach out to us, you share:

• Your name, email address, and phone number
• Company details and job title
• Project requirements and technical specifications
• Communication history through our contact forms and support channels
• Payment information processed through secure third-party providers

Automatically Collected Information

Our systems log certain technical data to keep things running smoothly:

• IP addresses and device identifiers
• Browser type and operating system
• Pages visited and features used
• Time stamps and session duration
• Referral sources and navigation patterns

How We Use Your Data

We're not in the business of collecting data for its own sake. Everything we gather serves specific purposes related to delivering and improving our collaborative development services.

Data Sharing and Third Parties

Running a modern software development platform means we work with specialized service providers. Here's who might access your data and why:

• Cloud Infrastructure Providers: We host our services on secure cloud platforms that meet international security standards
• Payment Processors: Financial transactions go through encrypted payment gateways that never share card details with us
• Communication Tools: Email services and chat platforms help us stay in touch about projects
• Analytics Services: We use privacy-focused analytics to understand how people use our platform
• Legal Authorities: Only when required by Vietnamese law or valid legal process

Each third-party provider signs contracts requiring them to protect your data with the same care we do. They can only use your information for the specific services we've hired them to provide.

Your Rights Under Vietnam Law

Vietnam's data protection framework gives you several rights over your personal information. You can exercise these rights by contacting us directly.

Access and Portability

You can request a copy of all personal data we hold about you. We'll provide this in a commonly used electronic format within 30 days. There's no charge for your first request in a 12-month period.

Correction and Updates

Found outdated information in your profile? Let us know and we'll update it promptly. You can also modify most details directly through your account dashboard.

Deletion Rights

You can ask us to delete your personal data, though we might need to keep some records for legal compliance. Active project data and financial records typically need to be retained for seven years under Vietnam's accounting regulations.

Processing Restrictions

If you're concerned about how we're using your data, you can request that we limit processing to storage only while we address your concerns.

Withdrawal of Consent

When we process data based on your consent, you can withdraw that consent at any time. This won't affect the lawfulness of processing that happened before your withdrawal.

Data Security Measures

We've built multiple layers of protection into our systems. Security isn't just about technology though — it's also about people and processes.

• All data transmissions use TLS 1.3 encryption
• Databases are encrypted at rest using AES-256 standards
• Access controls limit who can view personal information
• Regular security audits identify potential vulnerabilities
• Staff receive ongoing training on data protection practices
• Incident response procedures ensure quick action if something goes wrong

Despite our best efforts, no system is completely immune to security risks. If we detect any breach affecting your personal data, we'll notify you within 72 hours as required by Vietnam law.

Data Retention Periods

We don't keep your information longer than necessary. Different types of data have different retention schedules:

After these periods expire, we securely delete or anonymize your data so it can no longer identify you personally.

International Data Transfers

Some of our service providers operate servers outside Vietnam. When we transfer data internationally, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by data protection authorities
• Transfers only to countries with adequate protection levels
• Additional encryption for data crossing borders
• Regular audits of international service providers

We primarily use providers with data centers in Singapore and Japan, which maintain high data protection standards compatible with Vietnam's requirements.

Cookies and Tracking Technologies

Our website uses cookies to remember your preferences and analyze site performance. You control how cookies work through your browser settings.

Essential Cookies

These keep our platform functional — managing your login session and remembering your language preference. We can't provide our services without them.

Analytics Cookies

We use privacy-focused analytics that don't track you across websites. This helps us understand which features people actually use.

Your Cookie Choices

Most browsers let you block or delete cookies. Keep in mind that disabling essential cookies will affect how the platform works for you.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.

The "Last Updated" date at the top of this page shows when we last revised the policy. We encourage you to review it periodically, especially before sharing new personal information with us.

Children's Privacy

Our services are designed for businesses and professional users. We don't knowingly collect personal information from anyone under 16 years old. If you believe we've inadvertently collected such data, please contact us immediately so we can delete it.